Privacy Policy
Effective Date: September 13, 2026
1. Information We Collect
Thomas Lawn and Landscape may collect information you provide when requesting an estimate, scheduling service, contacting us, or otherwise interacting with our website or business. This may include your name, email address, phone or mobile number, service address, city, state, ZIP code, property information, requested services, project details, messages, photos, videos, files, SMS consent records, and communications with us.
2. How We Use Information
We use information to respond to inquiries, prepare estimates, maintain customer records, schedule and provide services, communicate service and weather-related updates, send reminders, provide customer service, process billing, improve our website and services, and comply with legal or regulatory requirements.
3. SMS and Text Messaging
If you choose to opt in to text messaging, Thomas Lawn and Landscape may send messages related to estimates and quote requests, scheduling, service reminders and updates, job or project updates, weather-related delays or schedule changes, and customer service.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. SMS consent is optional and is not a condition of purchasing products or services.
See our SMS Terms & Conditions for additional details.
4. Mobile Information and SMS Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with any third parties for their own marketing or promotional purposes.
We do not sell, rent, or transfer SMS opt-in information for third-party marketing. SMS consent is used only for communications from Thomas Lawn and Landscape consistent with the consent provided.
5. Information Sharing
Thomas Lawn and Landscape does not sell personal information. We may share limited information with trusted service providers that help us operate our business, such as customer relationship management, scheduling, communications, hosting, payment processing, email, file storage, and other technology providers. Those providers are not authorized to use your information for their own marketing or promotional purposes.
6. Customer Records and Service Providers
Customer and lead information may be stored in systems we use to manage estimates, scheduling, service history, communications, and business operations. We provide only the information reasonably necessary for those services to function.
7. Data Retention
We retain information for as long as reasonably necessary for customer service, business records, legal obligations, dispute resolution, and legitimate business purposes.
8. Security
We use reasonable administrative and technical safeguards intended to protect personal information. No method of transmission or storage is guaranteed to be completely secure.
9. Your Choices
You may decline optional SMS consent. If you have opted in to text messages, reply STOP to opt out or HELP for help. You may also contact us directly with privacy questions or requests.
10. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
11. Third-Party Links
Our website may contain links to third-party websites. Their privacy practices are governed by their own policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above indicates the latest revision.